Which city do you want to deliver?
1.We offer all products for USA delivery.This includes all regions of the United States.Shipping services do not provided outside the United States.
2.How to track my order?
After processsing the order,you can contact us through [email protected]. We will notify you that the order has been sent out.Please note that we do not provide cash on delivery.
3.How long does it take to get my order?
We will ship within 72 hours after you place the order.It will be shipped from USA and it usually takes 10 to 22 days to receive your product.
Attention! Due to the coronavirus and local logistics services in the United States, shipments in the United States may be delayed. Please take care of yourself and ensure your safety.
You can contact our customer service by email with delay information, or use the following URL and your order number to track your order query, https://www.17track.net/cn
The transit time consists of two parts
Processing time: verify order details, source, quality inspection and packaging. All orders will be shipped from the manufacturer within 72 hours after placing an order and receiving payment.
Delivery time: The time to reach the destination after delivery from our warehouse.
We use a highly secure checkout procedure on our website to protect our customers and loomin. When we fully authenticate the customer and complete the order, this will extend our processing time to 3 days.
4. Can I cancel the order?
All orders will be automatically processed and shipped immediately after placing the order. If you want to cancel an order, please send a cancellation request via email within 12-24 hours after placing the order. If the order has not been shipped, you will get a refund. Once transportation is arranged, it cannot be cancelled.
5.Can the order be shipped on Sundays and public holidays?
I'm sorry that we do not provide delivery service on Sundays and public holidays.
6.How much is the freight?
We only provide transportation services in the United Stated. All orders adopt uniform transportation standards. Mail services are not provided outside the United Stated.
Free shipping for all orders, EMS express by default
7.Do I need to pay the tariff or any other tax fee ?
In the United States, customer shall be responsible for any taxes, duties and charges levied in the area where the Products are transported, including but not limited to any sales or use tax, value added tax or duties.
8.What should I do if I receive damaged or defective items?
Please contact [email protected] and provide at least a photo or a video with the detail of the item. After confirming the problem, we will resend new products or send new part to replace the defective one to solve the problem.